Customer Satisfaction
At Silk Comfort, we stand behind the quality of our products. To ensure your satisfaction, all shipments are carefully inspected before leaving our warehouse. But in the event you are not satisfied with your purchase, we gladly accept returns or exchanges of unwashed and unused merchandise within 14 days of receipt for a full refund or exchange.
Easy Returns
Unwashed or unused items can be returned or exchanged within 14 days of receipt for a full refund or exchange. To return an item, please call Customer Service at: 1.408.615.1894 for a Returns Approval code. Then follow the instructions on the packing invoice enclosed with your order, insure the package and mail it to:
Silk Comfort®
Attn: Returns Dept.
1152 Foley Ave
Santa Clara, CA 95051
Secure Shopping Guarantee
We use industry-standard Secure Socket Layer (SSL) encryption technology, which is among the best software available to safeguard online transactions. With this technology, you enjoy the same level of security as using your credit card to shop at your local grocery or department stores.
Best Price Guarantee
If you find a lower price within 14 days of your order date, simply
call our email us, and we'll honor the lower rate.
Price Adjustments
Silk Comfort® gladly honors price adjustments within 14 days of
the order date. Simply call or email us and we will credit your
account accordingly.
Silk Comfort® comforters are tested to withstand normal wear and tear and are fully guaranteed. We will repair or replace any item found defective in material or workmanship when put to normal household use and cared for according to our instructions, for up to 1 year from date of purchase. This excludes damage from misuse or abuse, such as improper use, cleaning, neglect, fire, theft, or non-household commercial use.
If you have a warranty claim, please call Customer Service at: 1.408.615.1894 for a Claims Approval code. Then pack the comforter securely in its original packaging (whenever possible), insure the package and mail it to our Returns department. Please note, returns must be shipped prepaid, we cannot accept COD charges. For your protection, we recommend using a package delivery service such as FedEx, UPS, or insured Parcel Post that is able to track and insure your package.
Retaining the following will be helpful, should repair or returns be necessary:
- Product tags and proof of purchase
- Product packaging
- Product carton, which can be collapsed for storage
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